Last Revised: November 10, 2017
Fromahome Technology Pvt Ltd. and its affiliates (“Fromahome”,“Company”, “we” or “us”) welcome you to our online marketplace for buying and selling homemade food products available at https://www.fromahome.com (hereinafter, the “Site”), which offers an online community for home cooks and foodies to buy and sell homemade food products. Fromahome's Site is designed to enable Users to offer their food as sellers (“Home cook(s)”) and allowing other Users to buy food of such Homecooks as foodies (“Foodie(s)”). Each of the Site's users, whether homecooks or foodies (“User” or “you”), is invited to use and enjoy our Site in accordance with the terms and conditions hereunder.
1. Acceptance of the Terms
2. What is Fromahome?
Fromahome is an online marketplace for home made food products, which offers an online community for homecooks and foodies to buy and sell home made food. Fromahome's Site is designed to enable Users to offer their home made food as homecooks and allowing other Users to buy food of such homecooks as foodies.
We, at Fromahome, take great measures to provide you with the best experience you can have while using Fromahome's Site; However, Fromahome has no control over the conduct of any homecooks, foodies or any other User and disclaims all liability in this regard. Homecooks and foodies are recommended to carefully and thoroughly examine and check with their respective foodies and homecooks all necessary details related to their Food and Order (as defined below) prior to any engagement been made. Buying home meals or other User's activities as a result, directly or indirectly, from using Fromahome's Site and Services (“Home Made Food”), is entirely at your own risk. PLEASE NOTE THAT SOME HOMECOOKS COOK AND/OR PREPARE IN SUCH FOOD EVENTS RAW AND/OR UNDERCOOKED ANIMAL FOOD. CONSUMING RAW OR UNDERCOOKED MEATS, POULTRY, SEAFOOD, SHELLFISH, OR EGGS MAY INCREASE YOUR RISK OF FOODBORNE ILLNESS, ESPECIALLY IF YOU HAVE A MEDICAL CONDITION.
Fromahome is not a party to any agreement entered into between homecooks and foodies in any circumstances nor does it operate as a place of business for vending food of any sort. User has the sole and ultimate responsibility regarding compliance with all laws, regulation (including without limitation the applicable tax regulations and food regulations), religious duties (if and as promised by homecook) or any other duty relating to the Food Event. We do not accept any liability for any loss, damage, cost or expense that you may suffer or incur as a result of or in connection with your participation in any Food Purchase conducted by a User or a third party. Certain Food may be subject to separate terms and conditions incurred by their respective homecooks etc. and we recommend that you review such terms and conditions, as they may be. It is the responsibility of the homecook to assure that a Food is prepared in compliance with all applicable laws, rules and regulations, including with respect to any tax obligations relating to the Food Preparation and Selling.
Homecook who is classified with a badge of “Fromahome Verified” was visited by a Fromahome's member team and Fromahome found him/her as appropriate to participate in our Services. However, FROMAHOME DOES NOT GUARANTEE THAT ANY HOMECOOK WHO IS CLASSIFIED WITH A BADGE OF “FROMAHOME VERIFIED” WILL MEET YOUR REQUIREMENTS AND FROMAHOME DOES NOT ACCEPT ANY LIABILITY FOR ANY LOSS, DAMAGE, COST OR EXPENSE THAT YOU MAY SUFFER OR INCUR AS A RESULT OF OR IN CONNECTION WITH YOUR PARTICIPATION IN ANY FOOD SOLD BY ANY HOMECOOK, INCLUDING WITHOUT LIMITATION ANY HOMECOOK WHO IS CLASSIFIED AS “FROMAHOME VERIFIED”.
The Site provides you with information regarding our Services, including any content related thereto such as contact information, materials, text, logos, button icons, images, data compilations, other specialized content, technical data, documentation, know-how, specifications materials, designs, data, the "look and feel" of the Site, interface, GUI, interactive features related graphics and other features obtained from or through the Site (collectively, the “Content”). Further, the Site provides the Users the ability to contact us via the contact form available in our Site.
ALL RIGHTS IN AND TO THE CONTENT AVAILABLE ON THE SITE ARE RESERVED TO FROMAHOME. TO THE EXTENT LEGALLY PERMISSIBLE, THE SITE, THE SERVICES THE CONTENT AVAILABLE THEREIN AND THE USER GENERATED CONTENT (AS SUCH TERM IS DEFINED BELOW) ARE PROVIDED ON AN "AS IS" BASIS. FROMAHOME WILL NOT BE LIABLE FOR ANY DAMAGES OR LOSS INCURRED TO YOU, YOUR ORGANIZATION OR ANY OTHER PERSON AS A RESULT OF OR IN CONNECTION WITH YOUR USE OF THE SITE, THE SERVICES AND/OR THE CONTENT AND/OR THE USER GENERATED CONTENT AVAILABLE THEREIN.
WE, AT FROMAHOME, TAKE GREAT MEASURES TO PROVIDE YOU WITH THE BEST EXPERIENCE YOU CAN HAVE WHILE USING FROMAHOME'S SITE AND SERVICES. HOWEVER, FROMAHOME HAS NO CONTROL OVER THE CONDUCT OF ANY HOMECOOKS, FOODIES OR ANY OTHER USER AND DISCLAIMS ALL LIABILITY IN THIS REGARD. HOMECOOKS AND FOODIES ARE RECOMMENDED TO CAREFULLY AND THOROUGHLY EXAMINE AND CHECK WITH THEIR RESPECTIVE FOODIES AND HOMECOOKS ALL NECESSARY DETAILS RELATED TO THEIR FOOD AND PURCHASE (AS DEFINED BELOW) PRIOR TO ANY ENGAGEMENT BEEN MADE.
YOUR USE OF THE SITE, THE SERVICES, THE USER GENERATED CONTENT AND/OR THE CONTENT AVAILABLE THEREIN IS ENTIRELY AT YOUR OWN RISK.
3. Account Registration
In order to BUY Food OR to SELL Food, you must register and create an account (“Account”). The registration is free of charge. Registration can be done by using a personal Social Network Account (namely, Facebook) or by completing the registration form (“Registration Form”) available on the Site. You will receive a confirmation e-mail when your Account will be established. You may not have more than one (1) active Fromahome Account.
Your Account is password protected. In order to protect the security of your Personal Information available on your Account to the greatest extent possible, you must safeguard and not disclose your Account log-in details and you must supervise the use of such Account. You must provide accurate and complete information when creating an Account and you agree to not misrepresent your identity or your Account information. You agree to keep your Account information up to date and accurate. Otherwise, we will not be able to provide you with the Service and to contact you when necessary.
YOU ARE SOLELY AND FULLY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF THE PASSWORD AND ACCOUNT AND FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR ACCOUNT. If we in good faith believe you have created an Account impersonating another person you may be expose to civil and/or criminal liability.
You may not assign or transfer your rights or delegate your duties under the Account without the prior written consent of Fromahome. You must notify us immediately of any unauthorized use of your Account or any other breach of security and in such events you must change your password immediately via the settings in the Site. We cannot and will not be liable for any loss or damage arising from any failure of yours to comply with these Terms, i.e., if someone else accesses your Account through the registration information he/she has obtained from you or through a violation by you of these Terms, or for any unauthorized use of your password or Account or any other breach of security.
Note that either as a homecook or as a foodie, you will be able to edit or remove, at any time, any information contained in your personal Account. You may do so by using the "Edit Profile" button. Please note that information included in your Account which is marked as "public" will be available to other Users.
CANCELLING YOUR ACCOUNT MAY CAUSE THE LOSS OF CERTAIN INFORMATION YOU PROVIDED US AND/OR THE CAPACITY OF YOUR ACCOUNT. WE DO NOT ACCEPT ANY LIABILITY FOR SUCH LOSS.
4. Use Restrictions
There are certain conducts which are strictly prohibited on Fromahome's Site. Please read the following restrictions carefully. Failure to comply with the provisions set forth herein may result in the termination of your access to Fromahome and may also expose you to civil and/or criminal liability.
You may not, whether by yourself or anyone on your behalf; (a) use Fromahome's Site for any illegal, unlawful or unauthorized purposes; (b) use Fromahome's Site in any form of spam, unsolicited mail or similar conduct; (c) allow access to your Account to anyone other than yourself, including, without limitation, any persons who are under the age of 18. You accept full responsibility for any unauthorized use of the Site and/or Service on your behalf, including by minors; (d) use Fromahome's Site for non-personal or commercial purposes (other than as a homecook) without Company’s express prior written consent; (e) remove or disassociate, from the Content and/or the Site any copyright, trademark or other proprietary notices contained in such materials (such as ©,™, or ®); (f) interfere with or violate other Users' rights to privacy and other rights, or harvest or collect data and information about other Users without their express consent, whether manually or automatically with the use of any robot, spider, crawler, any search or retrieval application, or use other automatic device, process or method to access Fromahome's Site and retrieve, index and/or data-mine any information; (g) interfere with or disrupt the operation of Fromahome's Site or the servers or networks that homecook Fromahome's Site, or disobey any laws or regulations or requirements, procedures, policies, or regulations of such servers or networks; (h) falsely state or otherwise misrepresent your affiliation with any person or entity, or express or imply that the Company endorses you, your site, your business or any statement you make, or present false or inaccurate information about the Site; (i) take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on our platform infrastructure; (j) as a homecook, provide falsely or inaccurate information with respect to the service you offer through Fromahome's Site and Services for foodies, including, but not limited to any representation you make with respect to your Food Events, including the homecooking place and the food you offer via Fromahome's Services; (k) bypass any measures we may use to prevent or restrict access to Fromahome's Site; (l) copy, distribute, display, execute publicly, make available to the public, reduce to human readable form, decompile, disassemble, adapt, sublicense, make any commercial use, sell, rent, transfer, lend, process, compile, reverse engineer, combine with other software, translate, modify or create derivative works of any material that is subject to Fromahome's proprietary rights, including Fromahome's Intellectual Property (as such term is defined below), in any way or by any means, unless expressly permitted in the Terms; (m) copy, modify, alter, adapt, make available, translate, port, reverse engineer, decompile, or disassemble any portion of the Content made accessible by Fromahome on or through the Site, or publicly display, reproduce, create derivative works from, perform, distribute, or otherwise use such Content, other than as permitted under these Terms; (n) transmit, distribute, display or otherwise make available through or in connection with Fromahome's Site any content, including user generated content, which may infringe third party rights, including intellectual property rights and privacy rights, or which may contain any unlawful content; (o) create a browser, frame, border environment or GUI around Fromahome's Site; (p) link, including in-line linking, to elements on Fromahome's Site, such as images and videos, independently from the web pages of Fromahome's Site on which they originally appear;; (q) frame or mirror any part of the Site without Fromahome's prior express written authorization; (r) create a database by systematically downloading and storing all or any of the Content from the Site; (s) transmit or otherwise make available in connection with the Site any virus, worm, Trojan Horse, time bomb, web bug, spyware, or any other computer code, file, or program that may or is intended to damage or hijack the operation of any hardware, software, or telecommunications equipment, or any other actually or potentially harmful, disruptive, or invasive code or component; and/or (t) infringe and/or violate any of the Terms.
5. Purchase and Billing Arrangements
As a registered User, each foodie is welcome to make a purchase with any homecook offering his services via Fromahome's Site (“purchase”). A foodie may pay for the Food by using our Online Payment Processors (as defined below). As part of the purchase process the foodie will be asked to fill in some details with respect to his/her purchase. A foodie can let know any food allergies to the homecook via a contact form. The Contact Form you have filled in will be delivered automatically to your respective homecook. Please note that we do not keep such information, and it is your responsibility, and not ours, to inform your homecook, in each purchase you make through the Site, regarding your food and/or other allergies and/or other information you wish to provide your homecook.
Once your purchase is confirmed, the Company will notify you by email that your purchase is confirmed (“Purchase/Order Confirmation”) and then will charge you for the full service amount which is transferred to the homecook (the “purchase Fee”) plus a service fee of the above mentioned purchase Fee (the “ Service Fee”) (the “purchase Fee” and the “Service Fee” shall be referred to collectively as the “purchase Amount”). The price which is indicated in the Site reflects the purchase Amount. The purchase Amount charged from the foodie will be kept faithfully by Fromahome and in compliance with any applicable law, and the purchase Fee will only be transferred to the respective homecook up to five (5) business days following the fulfillment of the Food Purchase and provided that no cancellation notification was made by you before that day. The homecook appoints Fromahome as the homecook's limited agent solely for the purpose of collecting payment made by foodies on behalf of the homecook.
6. Fees and Payments
Homecooks are required to post prices including all applicable taxes for purchase of Food Events they offer on Fromahome, as such purchase may be subject to taxation, as required or ordered by the applicable tax law in the country in which respective homecooks reside. Homecooks are solely responsible to determine the applicable taxes and are hereby required to comply with the applicable tax law and pay any taxes including VAT, surcharges, sales taxes, goods and services taxes, and other similar state and central indirect or other withholding and personal or corporate income taxes imposed and levied in connection with purchases made of their respective Food Events via Fromahome's Site and Services or the payment thereof and they represent and warrant that they will pay such taxes in time and in compliance with the applicable tax law.
Note that failing to pay such taxes, as ordered by applicable tax law, or failing to comply with any provisions specified in the applicable tax law may prevent such homecooks from continuing publishing their Food Events on Fromahome's Site.
You, as a foodie, represent and warrant that you will pay to your homecook all fees and taxes incurred with your purchase in a timely manner and in compliance with Fromahome's fee schedule. Failing to settle your payments including any taxes incurred with your purchase, will prevent you from executing your purchase with Fromahome's Site and from further using Fromahome's Site and Services.
Notwithstanding the above, Company shall reserve the right, but have no obligation, to withhold any applicable taxes and obtain any other remedies available by law.
The Company may, at any time and at its sole discretion, amend the fee schedule, payment terms and cancellation policy specified on the Site. Any such changes will take effect immediately after being posted on Fromahome's Site.
7. Cancellation of purchase
Your purchase shall be deemed canceled only upon receipt of Fromahome confirmation of your cancellation. The Company reserves the right to cancel a purchase at any time upon returning full refund of purchase Amount to the foodie.
In case a homecook cancels foodie’s purchase to buy Food, Company will credit foodie with the full purchase Amount such foodie has paid to Fromahome. Fromahome shall not bear any liability for any cost, expense, loss or damage that you may suffer or incur as a result of homecook’s or foodie’s cancelation of a purchase of Food.
9. Intellectual Property Rights
The Site, the Content and the Company's proprietary assets and any and all intellectual property rights pertaining thereto, including, but not limited to, inventions, patents and patent applications, trademarks, trade names, service marks, copyrightable materials and trade secrets, whether or not registered or capable of being registered (excluding the User Generated Content) (collectively, “Intellectual Property”), are owned by and/or licensed to the Company and are protected by applicable copyright and other intellectual property laws and international conventions. All rights not expressly granted to you hereunder are reserved by the Company and its licensors.
The Terms do not convey to you an interest in or to the Company Intellectual Property but only a limited revocable right of use in accordance with the Terms. Nothing in the Terms constitutes a waiver of the Company’s Intellectual Property under any law.
To the extent you provide any feedbacks, comments or suggestions to Fromahome (“Feedback”), Fromahome shall have an-exclusive, royalty-free, fully paid up, worldwide, perpetual and irrevocable license to incorporate the Feedback into any Fromahome current or future products, technologies or services and use same for any purpose all without further compensation to you and without your approval. You agree that all such Feedback shall be deemed to be non-confidential. Furthermore, you warrant that your Feedback is not subject to any license terms that would purport to require Fromahome to comply with any additional obligations with respect to any Fromahome current or future products, technologies or services that incorporate any Feedback.
10. Trademarks and Trade names
“Fromahome”, Fromahome™, Company's marks and logo and all other proprietary identifiers used by the Company in connection with the Site and the Services (“Company Trademarks”) are all trademarks and/or trade names of the Company, whether or not registered. All other trademarks, service marks, trade names and logos which may appear on Fromahome's Site belong to their respective owners (“Third Party Marks”). No right, license, or interest to Company Trademarks and/or to the Third Party Marks is granted hereunder, and you agree that no such right, license, or interest shall be asserted by you with respect to the Company Trademarks or the Third Party Marks and therefore you will avoid using any of those marks.
To enjoy Fromahome's Site and Service you must be over the age of eighteen (18). We reserve the right to request proof of age at any stage so that we can verify that minors under the age of eighteen (18) are not using our Site and Services. In the event that it comes to our knowledge that a person under the age of eighteen (18) is using our Site and Services, we will prohibit and block such User from accessing our Site and using our Services and will make all efforts to promptly delete any Personal Information with regard to such User.
12. User Generated Content
The Site allows you to upload, post, publish and make available through it, including without limitation on our blog, your own copyrightable materials such as literary works, text, images, text material, photos and any other proprietary materials, including without limitation homecooks' posts on their pages and/or any part thereof and links to copyrightable materials (the “User Generated Content”). Please be sure that while you use the Site you respect the proprietary rights including any intellectual property and privacy rights of third parties who have any rights with respect to the User Generated Content you uploaded to the Site. Fromahome will not bear any liability for any loss, damage, cost or expense that you may suffer or incur as a result of or in connection with uploading any User Generated Content.
As long as the User Generated Content is subject to the applicable copyright law, such User Generated Content shall remain at all times, and to the extent permitted by law, the sole and exclusive property of the User.
You understand and agree that you are solely responsible for your User Generated Content and the consequences of posting or publishing such material, on the Site, in any way.
You represent and warrant that you are the rightful owner of the User Generated Content you upload to the Site or that you have (and will continue to have) all the necessary licenses, rights, consents, and permissions from the rightful owners of such User Generated Content and that such User Generated Content does not infringe any third party's intellectual property rights or other rights (including without limitation, any privacy rights, publicity rights, copyrights, or any other intellectual property rights).
IT IS THE USER’S RESPONSIBILITY TO OBTAIN ANY AND ALL CONSENTS REQUIRED UNDER ANY APPLICABLE LAWS, REGARDING THE POSTING OF ANY PERSONAL INFORMATION OF OTHERS WHICH IS PART OF THE USER GENERATED CONTENT, AND TO ADHERE TO ANY APPLICABLE LAWS REGARDING SUCH INFORMATION.
You expressly agree that the User Generated Content will not include any unsolicited promotions, advertising, contests or raffles.
You agree that you will not post or upload any User Generated Content containing content which is unlawful for you to possess, post or upload in the country in which you are resident, or which it would be unlawful for Fromahome to use or possess in connection with the Site (including but not limited to any content which is defamatory, libelous, pornographic, indecent, harassing, threatening, abusive or fraudulent).
Although Fromahome has no obligation to screen, edit or monitor any of the User Generated Content, Fromahome explicitly reserves the right, at its sole discretion, to remove or edit, without giving any prior notice, any User Generated Content available on the Site at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any User Generated Content you post or store on the Site at your sole expense.
When you upload, post, publish or make available any User Generated Content on the Site, you grant to (i) Fromahome an irrevocable, perpetual, non-exclusive, royalty-free, transferable, assignable, fully sub-licensable and worldwide license, to use, reproduce, distribute, transmit, create derivative works of, display, copy, make available to the public and perform that User Generated Content, along with the name that you submit in connection with such User Generated Content, in connection with the Site, whether through the Internet, mobile devices or otherwise, in any media formats and through any media channels known today and developed in the future; and (ii) each User of the Site a non-exclusive and royalty-free license to access your User Generated Content through the Site and to use such User Generated Content solely for personal and non-commercial purposes. The Company may publish and use any User Generated Content without the Users prior consent. You hereby agree and understand that you will not be entitled to prevent any transfer of User Generated Content to any third party. The Company shall not bear any liability for any use by any third party of the User Generated Content. In addition, you hereby explicitly waive any moral right you may have in and to the User Generated Content and forever waive and agree not to claim or assert any entitlement to any and all moral rights in any of the User Generated Content.
FROMAHOME TAKES NO RESPONSIBILITY AND ASSUMES NO LIABILITY FOR ANY USER GENERATED CONTENT UPLOAD, POSTED, PUBLISHED AND MADE AVAILABLE BY YOU OR ANY THIRD PARTY IN THE SITE, OR FOR ANY LOSS OR DAMAGE THERETO, NOR IS FROMAHOME LIABLE FOR ANY MISTAKES, DEFAMATION, LIBEL, FALSEHOODS, OBSCENITIES OR PORNOGRAPHY YOU OR ANY OTHER THIRD PARTY MAY ENCOUNTER.
13. Interactive Areas
The Site contains a blog in which you or other Users may share and/or review interesting experiences, recipes, stories and tips about what's happening in the world of homecooking, cooking and social trends in eating habits (“Interactive Areas”). You are solely responsible for your use of such Interactive Areas.
As a provider of interactive services, Fromahome is not liable for any statements, representations or content provided by its Users in its Interactive Area.
Any use of the Interactive Areas or other portions of the Site in violation of the foregoing restrictions specified in Section 9 above and/or in this Section 10, constitutes violation of these Terms and may result, inter alia, in termination or suspension of your rights to use the Interactive Areas and/or the Site.
14. Third Party Services
The Site may contain additional tools and services offered to registered users, such as marketing tools for homecooks, that are provided by our third parties authorized service providers ("Third Party Service Operator(s)"). For the activation of such services, you may be required to open a separate account with the Third Party Service Operator and/or integrate such account with an existing Social Network Account.
Note that use of Third Party Service Operators' tools and services is voluntary and you may decide not to use such services or tools and/or to opt-out of and/or not register with Third Party Service Operators.
Additionally, note that any engagement you may have with Third Party Service Operators and/or use of Third Party Service Operators' tools and services offered via the Site is made at your own risk and responsibility and Fromahome shall bear no responsibility or liability for your use of such service.
15. Misconduct and Copyright Agent
We care for your safety. If you believe a User acted inappropriately including (but not limited to) offensive, violent or sexually inappropriate behavior, please report immediately such person to the appropriate authorities and to us at email@example.com.
Fromahome respects the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide the following information in writing to us: (i) a physical or electronic signature of a person authorized to act on behalf of the owner of the copyright; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of the material that you claim to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information sufficient to permit Fromahome to locate the material; (iv) information so that Fromahome can contact you, such as address, telephone number and e-mail address; (v) a statement that you believe in good faith that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; (vi) a statement that the information in the notification is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act on behalf of the owner of a copyright that is allegedly infringed. Fromahome Copyright Agent can be reached at: firstname.lastname@example.org
Fromahome has the sole discretion to restrict and/or terminate access to the Site to Users who are deemed to be repeat infringers of third party's copyright works or Users who acted inappropriately as specified above.
16. Linking to Fromahome's Site and Links to Third Party Websites
We welcome links to any page on our Site. You are free to establish a hypertext link to the Site so long as the link does not state or imply any connection or approval of your website, products and/or services by Fromahome, and does not portray Fromahome in a false or otherwise offensive manner. You may not link to our Site from a site that you do not own or have permission to use. In the event that you link to Fromahome's Site you represent that your site does not contain content that is unlawful, offensive or infringing third party rights. However, we do not permit framing or inline linking.
The Site's availability and functionality depends on various factors, such as communication networks, software, hardware and the Company's services' providers and contractors. Fromahome does not warrant or guarantee the Site will operate at all times without disruption or interruption, or that it will be immune from unauthorized access or error-free.
18. Changes to the Site
Fromahome reserves the right to modify, correct, amend, enhance, improve, make any other changes to, or discontinue, temporarily or permanently this Site (or any part thereof, including but not limited to the Content) without notice, at any time. In addition, you hereby acknowledge that the Content provided under this Site may be changed, extended in terms of content and form or removed at any time without any notice to you. You agree that Fromahome shall not be liable to you or to any third party for any modification, suspension, or discontinuance of this Site or the Content included therein.
19. Refund & Cancellation Policy
In the event of misleading representation or misconduct on the Site and in connection with the Service or in the framework of Food purchase held by homecooks through the use of Fromahome's Site and Services, Fromahome may decide, in its sole discretion, to credit you with a refund for the purchase Amount paid or part thereof and charge the homecook with this amount. No action of Fromahome may be construed as accepting any liability other than as mentioned herein.
As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same from the homecook. If you cancel your order after it has been confirmed, Fromahome shall have a right to charge you cancellation fee of a minimum INR 75 upto the order value to compensate our home cooks and sellers. Fromahome shall also have right to charge you cancellation fee for the orders cancelled by Fromahome for the reasons specified under clause 1(iii) of this cancellation and refunds policy. In case of cancellations for the reasons attributable to Fromahome or its sellers, Fromahome shall not charge you any cancellation fee.
However, in the unlikely event of an item on your order being unavailable, the sellers will contact you on the phone number provided to them at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
We reserve the sole right to cancel your order in the following circumstance:
in the event of the designated address falls outside the delivery zone offered by our sellers;
failure to contact you by phone or email at the time of confirming the order booking or during delivery;;
failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
unavailability of all the items with the sellers ordered by you at the time of booking the order;
You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:
Your order packaging has been tampered or damaged at the time of delivery;
Us or sellers cancelling your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking;
Us or sellers cancelling the order at the time of confirmation due to unavailability of the items you ordered.
Our decision on refunds shall be at our sole discretion and shall be final and binding.
All refund amounts shall be credited to your account within 5-7 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.
20. Disclaimers of Warranties
TO THE FULLEST EXTENT LEGALLY PERMISSIBLE, THE SITE, THE CONTENT, THE SERVICES AND THE USER GENERATED CONTENT ARE PROVIDED ON AN “AS IS” “WITH ALL FAULTS” AND “AS AVAILABLE” BASIS, AND FROMAHOME, INCLUDING ITS VENDORS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, SUBSIDIARIES, LICENSORS, AGENTS AND SUPPLIERS (“FROMAHOME REPRESENTATIVES”), DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF USE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND THOSE ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. YOU MAY HAVE ADDITIONAL CONSUMER RIGHTS UNDER YOUR LOCAL LAWS THAT THIS AGREEMENT CANNOT CHANGE.
WE DO NOT WARRANT (I) THAT THE SITE IS OR WILL BE SECURE, TIMELY, ACCURATE, COMPLETE, UNINTERRUPTED, WITHOUT ERRORS, OR FREE OF VIRUSES, DEFECTS, WORMS, OTHER HARMFUL COMPONENTS OR OTHER PROGRAM LIMITATIONS, (II) THAT WE WILL CORRECT ANY ERRORS OR DEFECTS IN THE SITE; AND/OR (III) OR MAKE ANY REPRESENTATION REGARDING THE USE, INABILITY TO USE OR OPERATE, OR THE RESULTS OF THE USE OF THE SITE AND/OR THE SERVICES, THE CONTENT AVAILABLE ON THE SITE OR THROUGH THE SITE (INCLUDING THAT THE RESULTS OF USING THE SITE WILL MEET YOUR REQUIREMENTS). THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE USE OF THE SITE, INCLUDING BUT NOT LIMITED TO THE AVAILABILITY, RELIABILITY OR THE QUALITY OF THE SITE, AND IS NOT AND SHALL NOT BE RESPONSIBLE FOR ANY ERROR, FAULT OR MISTAKE RELATED TO ANY CONTENT AND INFORMATION DISPLAYED WITHIN THE SITE.
FROMAHOME IS NOT AND SHALL NOT BE RESPONSIBLE FOR YOUR PARTICIPATION IN ANY FOOD EVENTS DISTRIBUTED THROUGH OUR SITE AND SERVICES, INCLUDING THE NATURE AND QUALITY OF THE FOOD SERVED IN SUCH EVENTS, AND IS NOT AND SHALL NOT BE RESPONSIBLE FOR ANY ERROR, FAULT OR MISTAKE OF ANY AND ALL CONTENT AND INFORMATION RECEIVED THROUGH OUR SITE AND SERVICES, INCLUDING BY HOMECOOKS OR FOODIES. THE COMPANY DOES NOT ENDORSE ANY ENTITY, PRODUCT OR SERVICE MENTIONED IN ANY USER GENERATED CONTENT AVAILABLE ON THE SITE. FROMAHOME MAKES NO REPRESENTATION, WARRANTY OR ASSURANCE TO YOU WITH RESPECT TO THE EXISTENCE, SCOPE AND/OR COMPLIANCE AS REQUIRED OR ORDERED BY ANY APPLICABLE LAWS, RULES AND REGULATIONS WITH RESPECT TO SUCH FOOD EVENTS AND FROMAHOME EXPRESSLY DISCLAIMS ANY SUCH REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED IN THIS REGARD.
WE ARE NOT RESPONSIBLE AND HAVE NO LIABILITY FOR ANY ITEM OR SERVICE PROVIDED BY ANY PERSON OR ENTITY OTHER THAN FROMAHOME. WE ARE NOT RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR OTHERS THAT MAY RESULT FROM TECHNICAL PROBLEMS (INCLUDING WITHOUT LIMITATION IN CONNECTION WITH THE INTERNET SUCH AS SLOW CONNECTIONS, TRAFFIC CONGESTION, AND OVERLOAD OF SERVERS, DELAYS OR INTERRUPTIONS) OR ANY TELECOMMUNICATIONS OR INTERNET PROVIDERS.
THIRD PARTY SERVICE OPERATORS' SERVICES ARE OFFERED ON AN "AS-IS" BASIS AND FROMAHOME IS NOT AND SHALL NOT BE RESPONSIBLE FOR ANY ENGAGEMENT WITH THIRD PARTY SERVICE OPERATORS, INCLUDING, INTER-ALIA: (I) ANY SERVICE AND/OR CONTENT SUPPLIED BY AND/OR TO THIRD PARTY SERVICE OPERATORS; (II) ANY ACT OR OMISSION BASED ON CONTENT SUPPLIED BY THIRD PARTY SERVICE OPERATORS; (III) THE COLLECTION, PROCESSING AND USE OF DATA COLLECTED BY THIRD PARTY SERVICE OPERATORS (IV) YOUR USE OF THE TOOLS AND SERVICES PROVIDED BY THIRD PARTY SERVICE OPERATORS; AND/OR (V) ANY CONFLICT THAT MAY ARISE BETWEEN THE THIRD PARTY SERVICE OPERATOR AND YOURSELF.
YOU AGREE THAT USE OF THE SITE, THE SERVICE, THE USER GENERATED CONTENT AND/OR THE CONTENT IS ENTIRELY AT YOUR OWN RISK.
INASMUCH AS SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSIONS OR LIMITATIONS AS SET FORTH HEREIN, THE FULL EXTENT OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY.
21. Limitation of Liability
THE USE OF FROMAHOME'S SITE AND SERVICES AND PARTICIPATION IN ANY FOOD EVENT IS SOLELY AT YOUR OWN RISK. TO THE MAXIMUM EXTENT LEGALLY PERMISSIBLE, IN NO EVENT SHALL FROMAHOME, INCLUDING FROMAHOME'S REPRESENTATIVES BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, CONTRACT, NEGLIGENCE, TORT OR STRICT LIABILITY) (INCLUDING WITHOUT LIMITATION, LOSS OF GOODWILL, PROFITS OR DATA AND BUSINESS INTERRUPTION) ARISING HEREUNDER, RESULTING FROM OR ARISING OUT OF OR RELATING TO THE SITE, THE SERVICES AND/OR THE CONTENT, YOUR USE OR INABILITY TO USE THE SITE, THE SERVICES AND/OR THE CONTENT AND/OR AN/OR YOUR PARTICIPATION IN ANY FOOD EVENT, THE FAILURE OF THE SITE TO PERFORM AS REPRESENTED OR EXPECTED, OR FROM THE PERFORMANCE OR FAILURE OF FROMAHOME TO PERFORM UNDER THESE TERMS, ANY OTHER ACT OR OMISSION OF FROMAHOME BY ANY OTHER CAUSE WHATSOEVER; OR BASED UPON BREACH OF WARRANTY, GUARANTEE OR CONDITION, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, TORT, OR ANY OTHER LEGAL THEORY, REGARDLESS OF WHETHER FROMAHOME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ANY CASE, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING AND TO THE MAXIMUM EXTENT LEGALLY PERMISSIBLE, FROMAHOME'S AND FROMAHOME'S REPRESENTATIVES TOTAL AGGREGATE LIABILITY FOR ALL DAMAGES OR LOSSES WHATSOEVER ARISING HEREUNDER OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SITE, THE SERVICES OR THE CONTENT SHALL BE LIMITED TO THE SERVICE FEES ACTUALLY PAID BY YOU, IF ANY, TO FROMAHOME FOR USE OF THE SERVICES OR INR 1.00, WHICHEVER IS GREATER.
IN AS MUCH AS SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSIONS OR LIMITATIONS AS SET FORTH HEREIN, THE FULL EXTENT OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY.
You agree to defend, indemnify and hold harmless Fromahome and Fromahome Representatives from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney's fees) arising from: (i) your use of Fromahome's Site and/or Services; (ii) your violation of any term of these Terms; (iii) your violation of any third party rights, including without limitation any intellectual property rights or privacy right of such third party in connection with your use of the Site; (iv) the User Generated Content you uploaded through the use of the Site; and/or (v) any damage of any sort, whether direct, indirect, special or consequential, you may cause to any third party with relation to your use of the Site. It is hereby clarified that this defense and indemnification obligation will survive these Terms.
Without derogating from the foregoing, we reserve the right to assume the exclusive defense and control of any matter which is subject to indemnification by you, which will not excuse your indemnity obligations hereunder and in which event you will fully cooperate with us in asserting any available defense. You agree not to settle any matter subject to an indemnification by you without first obtaining our prior express written approval.
23. Amendments to the Terms
The Company may, at its sole discretion, change the Terms from time to time, including any other policies incorporated thereto, so please re-visit this page frequently. In case of any material change, we will make reasonable efforts to post a clear notice on the Site and/or will send you an e-mail (to the extent that you provided us with such e-mail address) regarding such change. Such material changes will take effect seven (7) days after such notice was provided on our Site or sent via e-mail, whichever is the earlier. Otherwise, all other Changes to these Terms are effective as of the stated “Last Revised” and your continued use of the Site on or after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes. In the event that the Terms should be amended to comply with any legal requirements, the amendments may take effect immediately, or as required by the law and without any prior notice.
At any time, Fromahome may block your access to the Site and/or temporarily or permanently limit your access to the Site, at its sole discretion, in addition to any other remedies that may be available to Fromahome under any applicable law. Such actions by Fromahome may be taken, for example, if Fromahome deems that you have breached any of these Terms in any manner. Additionally, Fromahome may at any times, at its sole discretion, cease the operation of the Site or any part thereof, temporarily or permanently, without giving any prior notice. You agree and acknowledge that Fromahome does not assume any responsibility with respect to, or in connection with the termination of the Site' operation and loss of any data, including the User Generated Content. The provisions of these Terms that, by their nature and content, must survive the termination of these Terms in order to achieve the fundamental purposes of these Terms shall so survive. Without limiting the generality of the forgoing, the provisions of the Intellectual Property, Warranty Disclaimers, Limitation of Liability, Indemnification and General sections will survive the termination or expiration of the Terms.
The Company may accept advertisements from third parties. Please note that the Company makes no warranties or representations concerning such advertisements, whether or not the Company has control over such advertisements. The Company, advertisers and/or third-parties related thereto may be entitled to certain shares of the earnings for such advertisements. You agree, acknowledge and consent that you will not be entitled to any compensation with respect to such monetary amounts.
All the information contained in such advertisements and commercials belongs solely to the advertisers and the Company makes no warranties or representations in respect of such, whether or not the Company has control over such advertisements or commercials and these are provided on an “AS IS” basis. In any event, the Company will not be liable for any damage or loss incurred to you as a result of or in connection with such advertisements or commercials. The Company, advertisers and/or related third-parties may be entitled to certain shares of the earnings for such advertisements and/or commercials. You agree, acknowledge and consent that no right, title or interest is or shall be granted to you in any way with respect to any revenue share whatsoever in relation thereto.
FROMAHOME AND/OR ITS REPRESENTETIVES ARE NOT OBLIGED TO NOR CAN THEY VERIFY THE ACCURACY OF INFORMATION REPRESENTED IN SUCH ADVERTISEMENTS. THUS, FROMAHOME MAKES NO REPRESENTATION REGARDING THE ACCURACY OF ADVERTISEMENTS.
(a)These Terms constitute the entire Terms and conditions between you and the Company relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and the company, (b) these Terms do not, and shall not be construed to create any relationship, partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between the parties hereto, (c) any claim relating to Fromahome's Site and/or Services or its use thereof will be governed by and interpreted in accordance with the laws of the state and central government without reference to its conflict-of-laws principles (d) any dispute arising out of or related to your use of Fromahome's Site and/or Services will be brought in, and you hereby consent to exclusive jurisdiction and venue in, the competent courts of chennai, tamilnadu. You agree to waive all defenses of lack of personal jurisdiction and forum non-convenience and agree that process may be served in a manner authorized by applicable law or court rule. Notwithstanding the foregoing, Fromahome may seek injunctive relief in any court of competent jurisdiction, (e) No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof, (f) YOU ACKNOWLEDGE AND AGREE THAT ANY CAUSE OF ACTION THAT YOU MAY HAVE ARISING OUT OF OR RELATED TO THE SITE MUST COMMENCE WITHIN ONE (1) MONTH AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED, (g) if any provision hereof is adjudged by any court of competent jurisdiction to be unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect while most nearly adhering to the intent expressed herein, (h) you may not assign or transfer these Terms (including all rights and obligations hereunder) without our prior written consent and any attempt to do so in violation of the foregoing shall be void. We may assign or transfer these Terms without restriction or notification, (i) no amendment hereof will be binding unless in writing and signed by Fromahome, and (k) the parties agree that all correspondence relating to these Terms shall be written in the English language.
27. Right to collect money:
By signing up, you as a sellers provide the right to
Fromahome to collect money on behalf of you. The collected payment will be
transferred to your account deducting our fees that we charge to render our
marketplace services to you, in order to facilitate the transaction between you
and the buyer.
28. Settlement Terms:
As a seller, you have authorized Fromahome to collect the
payment on behalf of you and you agree that Fromahome will transfer you your
earnings on a weekly basis. You also agree that Fromahome will deduct its
service fee to have rendered its service to you.
29. Commission Terms:
Fromahome charges a 10% commission on every transaction that
happens in the platform. By signing up with Fromahome, You understand and agree
that you will be charged 10% commission on every order that you receive.
30. For information, questions or notification of errors, please contact:
If you have any questions (or comments) concerning the Terms, you are most welcome to send us an email and we will make an effort to reply within a reasonable timeframe: support@Fromahome.com by mail at G2, Sumangali residences, Moovendar St, Medavakkam, Chennai - 600100, India