Information about Fromahome Marketplace

Refund Policy

Cancellations and Refunds

Cancellation

As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same from the homecook. If you cancel your order after it has been confirmed, Fromahome shall have a right to charge you cancellation fee of a minimum INR 75 upto the order value to compensate our home cooks and sellers. Fromahome shall also have right to charge you cancellation fee for the orders cancelled by Fromahome for the reasons specified under clause 1(iii) of this cancellation and refunds policy. In case of cancellations for the reasons attributable to Fromahome or its sellers, Fromahome shall not charge you any cancellation fee.

However, in the unlikely event of an item on your order being unavailable, the sellers will contact you on the phone number provided to them at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.


We reserve the sole right to cancel your order in the following circumstance:

  • in the event of the designated address falls outside the delivery zone offered by our sellers;
  • failure to contact you by phone or email at the time of confirming the order booking or during delivery;
  • failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
  • unavailability of all the items with the sellers ordered by you at the time of booking the order;

Refunds

You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:

  • Your order packaging has been tampered or damaged at the time of delivery;
  • Us or sellers cancelling your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking;
  • Us or sellers cancelling the order at the time of confirmation due to unavailability of the items you ordered.


Our decision on refunds shall be at our sole discretion and shall be final and binding.

All refund amounts shall be credited to your original method of payment (Credit/Debit/Net Banking) within 5-7 business days in accordance with the terms that may be stipulated by the bank which has issued the credit/debit card/Net Banking.